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Privacy Policy

​Effective Date: 8/15/2025
Business Name: NP-Mobile
 

NP-Mobile (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Full name, email address, phone number, and physical address.

  • Vehicle Information: Type of vehicle, and occasionally the make, model, and year (e.g., for promotions, service preparation, or recordkeeping).

  • Payment Information: Payment details are collected through our third-party processors. We do not directly store or process card numbers or banking details.

  • Technical Information: When you use our website, limited technical data (such as cookies, IP addresses, browser type, and device identifiers) may be collected for functionality, analytics, and security.

  • Service History: Records of services provided, invoices, and communications with you.

2. How We Use Your Information

Your information may be used to:

  • Deliver, manage, and improve our services.

  • Schedule and confirm appointments.

  • Communicate service updates, promotions, and offers.

  • Process payments through secure third-party providers.

  • Maintain internal records and comply with financial reporting requirements.

  • Analyze customer behavior to improve our services and marketing efforts.

  • Protect against fraud, unauthorized transactions, and misuse of our services.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance site performance and functionality.

  • Track website usage and visitor behavior (analytics).

  • Deliver personalized promotions and marketing.

You can adjust your browser settings to refuse cookies. However, some features of the website may not function properly without them.

4. Sharing of Information

We may share your information with:

  • Payment Processors: To securely handle transactions.

  • CRM & Marketing Platforms: To manage appointments, email campaigns, and customer communication.

  • Service Providers: Vendors and partners who perform services on our behalf (e.g., cloud hosting, scheduling, analytics).

  • Legal Compliance: When required by law, regulation, or legal request.

We do not sell, rent, or trade your personal data to third parties.

5. Data Storage and Security

  • Information is stored securely through third-party apps and platforms that follow industry-standard safeguards.

  • While we rely on our service providers’ protections, no system is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access & Portability: Request a copy of the information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data (except where legally required to retain records).

  • Opt-Out of Marketing: Unsubscribe from promotional emails and communications at any time.

To exercise your rights, please contact us at info@np-mobile.com or call 904-800-6881.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services and support,

  • Comply with legal and tax obligations, and

  • Resolve disputes or enforce agreements.

Financial and service transaction records may be retained even if you request deletion of marketing data.

8. Children’s Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect or store personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

9. International Users & Legal Compliance

  • NP-Mobile operates in the United States under Florida law.

  • If you are located outside the U.S., your information may be transferred and processed in the U.S.

  • While we are not primarily subject to the EU’s GDPR or California’s CCPA, we respect these principles and will assist customers in exercising applicable rights.

10. Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Email: info@np-mobile.com
Phone: 904-800-6881

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